Privacy Policy

At Carbonized, we take your privacy seriously. This privacy policy outlines how we collect, use, and protect your personal information when you use our website and services.

Information We Collect

We collect information that you provide directly to us, such as when you create an account, place an order, contact customer service, or participate in surveys or promotions. This may include:

• Contact information (name, email address, phone number, shipping address)
• Payment information (credit card details, billing address)
• Account information (username, password)
• Vehicle information (make, model, year)
• Order history and preferences

We also automatically collect certain information when you visit our website, including:

• Device information (browser type, operating system, IP address)
• Usage information (pages visited, time spent on site, actions taken)
• Location information (based on IP address or GPS data if permitted)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders
• Managing your account and providing customer support
• Sending order confirmations, shipping updates, and receipts
• Personalizing your shopping experience
• Improving our website, products, and services
• Sending marketing communications (if you've opted in)
• Conducting research and analysis
• Preventing fraud and ensuring security
• Complying with legal obligations

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. This includes encryption, access controls, and regular security assessments.

While we take these precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. These technologies collect information about how you interact with our website.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit functionality of our website.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a revised effective date.